Ario Arteh Purchase Agreement

All our services are protected by copyright, and each purchase includes the following terms and conditions.

1. Project Execution Process and Management

Project tracking and management will be conducted via the Monday software or another method announced by Ario Arteh at the beginning of the project.

The client is informed of the project's progress and can monitor the workflow, approve deliverables, or request revisions.

After each delivery by Ario Arteh, the client has between 3 to 7 days to provide feedback. Otherwise, the related task will be automatically considered approved.

The client may request an additional review period of up to one week, provided that the request is made at least three days before the review deadline. If additional time beyond one week is required, the respective section of the project must be fully settled.

The time spent by the client for review will be added to the overall project deadline. If the client fails to provide required approvals, assets, or feedback within the designated review period, the project timeline will be extended accordingly, and Ario Arteh will not be responsible for any resulting delays.

2. Payment and Settlement

For any phase of the project requiring payment, work will only proceed after the corresponding payment has been received.

50% of the total project amount is required as an advance payment at the beginning of the project.

Each completed and delivered phase of the project must be fully settled. For example, once renderings are delivered, the rendering phase must be fully settled.

The remaining parts of the project (such as animation) must be settled at the time of final delivery.

If the client requests access to project files (including models, drawings, renderings, and other documents), this will only be possible upon full settlement of the project. Upon full settlement, project files will be delivered via a secure cloud storage link or another mutually agreed-upon method. (delivered files will strictly include the project scope, and Ario Arteh is not obligated to provide any files related to services not included in the agreed contract, quotation, or invoice at the start of the project).

At any stage, if the client fails to make the required payment, Ario Arteh reserves the right to halt the project entirely, and the client will have no grounds for objection.

3. Revision Terms and Out-of-Scope Changes

Service-Specific Revision Policies:

• Rendering: 3 free revisions, then a 20% charge per revision.
• Floor Plans & Drawings: 2 layout adjustments allowed; major structural changes require a new contract.
• Animations: Only video editing is allowed; no changes to 3D models or assets.
• Other Services: Evaluated case-by-case with additional costs announced before execution.

Once renderings have been approved and the project has entered the animation phase, any changes in modeling, design, or elements will incur an additional fee equal to at least 20% of the total project cost.

Each project includes 3 free revisions.

Cost of Additional Revisions (Beyond the First 3 Free Revisions):

• If the changes are limited to replacing materials and furniture, the revision cost will be 20% of the total project fee.
• This fee is split into two payments:
  • 50% (equivalent to 10% of the total project fee) is paid when requesting the revision.
  • 50% (equivalent to 10% of the total project fee) is paid upon revision delivery.

If more than 70% of any service's deliverables are changed or if the design style (e.g., modern to classic) is altered, it will be considered a new project and will be priced accordingly. The initial project amount must be fully settled before starting the new project.

Any new request that falls outside the initial project scope will be treated as a new change request, and the additional cost and timeline for its execution will be announced by Ario Arteh and added to the contract.

4. Submission of Revision Requests

Revisions must be submitted through the project management platform initiated by Ario Arteh for the project at the beginning with a standardized Google Sheets file, including precise details on the requested changes along with comprehensive information about the replacement or modified items.

This information must include clear references such as exact furniture sources, materials, colors, dimensions, and other specifications to avoid ambiguity in implementing changes.

Revisions sent via WhatsApp, PDF documents, or any other non-standard formats will not be accepted.

5. Project Timeline and Delivery

The project duration is estimated after concept approval and will be officially communicated to the client by Ario Arteh.

For each revision phase, the estimated time required to implement changes will be officially communicated to the client via email and added to the overall project timeline.

6. Project Cancellation

If Ario Arteh needs to withdraw from the project, it must formally notify the client via an official email. If the cancellation is due to reasons related to Ario Arteh and not due to issues caused by the client, Ario Arteh will refund the proportionate amount for the unfinished parts of the project and provide the client with all files of the completed sections.

If the client chooses to cancel the project, they must fully settle all completed work and any ongoing tasks that have already commenced before termination is finalized.

7. Delay Penalty for Ario Arteh

If a delay in project delivery is anticipated, Ario Arteh must inform the client at least one week before the scheduled delivery date.

If no prior notice is given and delivery is delayed, a penalty of 1% of the total contract amount will be deducted for every 3 business days of delay.

8. Force Majeure Conditions

Events such as war, floods, earthquakes, storms, power and internet outages, and other unforeseeable circumstances beyond the control of either party are considered force majeure.

In the event of force majeure, Ario Arteh must notify the client within one week regarding the situation and, within two weeks, confirm whether a feasible solution exists to complete the project or if cancellation is necessary. If continuation is impossible, the client will be informed via official email, and a refund for unfinished work will be processed accordingly.

If the force majeure situation persists for more than 60 days, either party has the right to terminate the contract.

📌 Note: The above terms are established to ensure service quality and optimal project management. Any modifications or additional agreements will only be valid through a written contract amendment.

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